Communication plays an important role in society and is considered as a way for each individual to express his or her thoughts, feelings, and personal views. No matter who you are, what field you work in, what role you hold, communication still contributes significantly to your life and work. Let us learn the  concept of communication right in this article.

Communication takes place every day in life

1. What are communication skills?

Communication is defined as activities that take place anytime, anywhere. Communication is the bridge between people to share thoughts, feelings, and promote relationships. Communication skills are the ability to use linguistic means such as speech, body, to express ideas, opinions, and feelings.

In life, communication skills take place from both directions, including speaker and listener, including conveying information, listening, observing, empathizing,…. The development of technology has contributed to the diversity of communication. Today, we have many different forms of communication from direct to indirect talking, communication via phone, email, social networks, messages….

This also contributes to the impact of society as a whole, bringing many jobs and requirements for different roles. Some professions require communication skills such as consultants, interpreters, telesales staff, sales staff, customer care….

2. The importance of communication skills

“Learn to eat, learn to speak, learn to pack, learn to open” is the motto of our grandparents to talk about the importance of communication (learning to speak). Since ancient times, people with good communication skills have received positive reviews from people. No matter who you are, what job you are doing, no matter what role you play, you definitely have to communicate with people in one or more ways.

Communication skills are the key to success in life and work

The role of communication in life

Before judging a person we always start from communicating with them. People possessing good communication skills can leave a good impression in the hearts of the opposite person, thereby building strong relationships and being the basis for gaining trust from those around them. Family, friends, relatives, neighbors… all these relationships are important to any individual in society. You cannot communicate the same way with everyone, there should be clear distinctions when communicating with the elderly, young people, family members, etc. In addition, listening and sharing are also very important to promote the relationship from both sides.

The role of communication at work

Colleagues, partners, customers, etc. who will appear during your working process. This is why successful people always take the time to learn and improve their communication skills. If you do not create sympathy with your partner, you will risk losing big contracts, if you cannot get along with your colleagues, you will not be able to promote your work efficiency and your customers will be the same.

Right from the moment you start work in a new role, your communication skills will be assessed during the interview. During the working process, your actions and behaviors are the basis for your colleagues, superiors or customers to observe and judge. Even if you have achieved certain achievements and have a high status, you must learn how to communicate with your subordinates, motivate, motivate and inspire everyone to move towards a common goal.

When it comes to communication skills, it is a collection of many different skills such as how to create sympathy with the other person, listen, respond, ask questions, use body language, communicate with light. eye,…. In addition, in different jobs, there will be other requirements such as communication skills by phone, how to write emails, consulting customers, …. If you are a newbie and need to equip yourself with the basics of communication, the course below may be the solution for you.

We hope that the information we have gathered here  has brought useful knowledge to readers.